About
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About
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About

Owned and operated by Pauline and Derek Bignell, We Know Loans brings successful values and ideals of to their clients and the local community.

Frankston City is situated on the eastern shores of Port Phillip Bay approximately 40 kms south of Melbourne and is the gateway to the Mornington Peninsula. The Local Government Area (LGA) is experiencing strong growth due, in part, to the Eastlink and Peninsula Link road openings.

It is Pauline and Derek’s commitment to delivering high standards, integrity, honesty, strong customer focus and superior service that are the real keys to building a reputation that sets them apart from the competition

WHO WE ARE

Meet Our Team

Pauline Bignell

Pauline started her mortgage broking journey at Aussie Home Loans in 2004. Her business partner and husband Derek joined her there in 2006 and they felt the time was right to open their own business in 2008.

After a few years as franchise owners with The Mortgage Gallery, We Know Loans was established in 2010.

Pauline moved to the Mornington Peninsula as a child and attended primary school and secondary school locally. After working in the adult education sector for many years Pauline had a complete career change to a role she believes combines her strengths of problem solving, customer service and communication.

Pauline has been active as a volunteer for many years, currently assisting “Share the Dignity” as a “Collections Queen” in the region and a board member for “I Matter Foundation”. She has previously volunteered at a local charity store and would love to do more when she has time!

Networking is very important to Pauline and she is a long term member of BNI Mornington (Business Networking International), currently serving as President and also a Director Consultant for the organization. She is a member of “The Business Forum” and was previously a long term member of Soroptimist International Mornington Peninsula. Pauline also launched and co-ordinates “Mornington Matters” an entrepreneurial women’s networking group based in Mornington. They support each other in business and the local community as a group.

Pauline holds a Bachelor of Business (Administration), a Diploma in Banking and Finance and additional qualifications for Commercial and Reverse Mortgage lending. She is a member of the Mortgage and Finance Association of Australia (MFAA) and the Australian Financial Complaints Authority (AFCA).

In her spare time Pauline loves to spend time with family and friends, read, garden and sew.

Pauline thrives on finding solutions for customers that have been told “No” by a bank. She believes there is a home loan option for almost everyone!

Derek Bignell

Derek started his journey in broking back in 2006 when he teamed up with his business partner and wife Pauline at Aussie Home Loans to form a business that has stood the test of time, including surviving the Global Financial Crisis.

In 2008 Pauline and Derek decided to open their own franchise away from Aussie, and The Mortgage Gallery Mornington Peninsula was established. In 2010 they decided to leave franchising behind and the doors to We Know Loans were opened.

Derek has lived on the Peninsula for 50 years and is certainly part of the community. Derek has a long association with the Somerville Cricket Club and as a player he has played over 350 senior games in his 32 years at the club. He is a life member and has served on both the general and executive committees including vice president and club secretary. We Know Loans are also proud sponsors of both the senior and junior Somerville Cricket clubs. Derek is also a past secretary and vice president of the Somerville Tennis Club.

A passionate Hawthorn supporter and member Derek has been lucky to watch his club win 12 of their 13 premierships.

Derek holds a Diploma in Banking and Finance, is a member of the Mortgage and Finance Association of Australia (MFAA) and Australia Financial Complaints Authority (AFCA).

Derek is a mortgage specialist who really enjoys working closely with first home buyers to achieve their dreams.

Lisa Dyer

Lisa recently joined the “We know Loans” team to provide Admin support to our brokers and clients.

Lisa relocated from Melbourne to the Mornington Peninsula 2 years ago to fulfill her dream of living near the beach.

With a strong background in Customer Service and retail, Lisa was looking for a new challenge and decided to pursue a career in the financial sector.

Lisa enjoys motorbike riding, running, shopping, and catching up with family and friends regularly.

Lisa has fitted in extremely well and we are thrilled to have her on board our team.

Leanne Christie

Leanne joined the We Know Loans team in 2020 and provides customer service support to the team and to our clients.

Following a rewarding career in the early childhood sector, both as an educator and service director Leanne decided to change careers and pursue her interest in administration.

Relocating from Melbourne to the Peninsula in 2013, Leanne and her family love having more space to move around and explore, living a more relaxed life and being close to extended family.

Leanne enjoys volunteering her time at her children’s primary school, providing assistance in the classroom and as a Parents & Friends committee member.

Leanne follows the Richmond Football Club and often stays up way too late watching Formula One!

Ian Lane

Ian joined our team at We Know Loans in 2021 and has taken on the role as our vehicle finance specialist.  He particularly enjoys working with younger people buying their first cars and enjoys making the loan process as stress free as possible for his clients.   From finding the loan that best suits your needs, gathering documents, submitting your application and dealing with lenders, Ian works hard to make your car finance experience as seamless as possible.

Ian’s time during the week is flexible and he is available during the evenings so he can fit in with your work, kids an life schedule.

Ian and his family moved onto the Mornington Peninsula in 1997 and, after a long career in the Victorian Emergency Services, decided upon a sea change into the field of financing and holds a Certificate IV in Finance and Mortgage Broking.  He is also a member of the Mortgage and Finance Association of Australia (MFAA)

In his spare time, Ian enjoys woodworking, Karate practice and trying to teach his English Springer Spaniel not to chase their three cats.

Jade Williams

Jade Williams is a Mornington Peninsula local for many years.    She currently resides in Somerville with her partner and young family.

Jade enjoys cooking, getting outdoors camping, and of course, meeting new people!

With a background in administration and insurance consultation, Jade is a great multi-tasker with excellent communication and customer service skills.

While Jade is new to mortgage broking she has well-developed skills in matching client wants and needs with a range of solutions.

We Know Loans welcome Jade and look forward to assisting her to develop her own business under our brand.

Make the most of what you have

We really do know loans, talk to us today about your loan needs.

TESTIMONIALS

What People Say

“This was our third purchase with Derek, we have moved interstate and we will continue to use Derek for future purchases! He is by far the best broker we've come across, (we had a couple of duds to start with). He went above and beyond to get our last house across the line, which was no easy feat with covid-19 throwing some spanners in the works! We highly recommend Derek and We Know Loans to everyone”
DANIEL & ELISE
Home Loan
These guys are great! Me and my wife are very satisfied with all the services we got. I’m definitely recommending Loan Trust to everybody!
John Doe
Company CEO
Skilled experts, low rates, wide selection of houses and various options for clients – what else can be needed! Awesome services and great staff!
Mary Fox
Journalist